Support

Recovery PhotoGraph is preparing for its first public macOS release. It is made exclusively for Mac; there is no Windows version. For product, recovery-pass, or accessibility questions, email support@retrieve.photos.

Before scanning

Stop using the card or drive as soon as you notice files are missing.
Connect the media directly to your Mac when possible.
Plan to export recovered files to a different drive.
Recovery PhotoGraph requests administrator authorization so it can read connected storage media at the disk level.

Include with a support request

Tell us your macOS version, Mac model, storage-media type, capacity, camera model if relevant, and what happened before the files became unavailable. Do not attach private recovered files or send passwords, recovery-pass identifiers, or payment-card details.

System requirements

Mac only. Requires macOS 15 or later. The first release is being prepared for Apple silicon and Intel-based Macs.